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JUBA, South Sudan, Oct. 18, 2024 — The recent adjustment of telecommunications tariffs to align with the Central Bank of South Sudan’s (BOSS) USD reference rate has ignited public outrage across the country. The National Communications Authority and the BOSS agreed to a phased exchange rate adjustment for telecommunications services offered by MTN South Sudan, Zain South Sudan, and Digitel Holdings.
The new tariff structure, set to take effect in three stages between October and December 2024, reflects the official exchange rate set by BOSS. The first adjustment took effect Oct. 18, with further changes planned for Nov. 18 and Dec. 18, 2024.
While the telecommunications companies have assured customers of transparency and a continued focus on service quality, the public response has been overwhelmingly negative. Many South Sudanese, already grappling with economic challenges, fear the new rates will increase the cost of essential services like mobile and internet access.
Despite efforts by the providers to communicate the changes and emphasize their commitment to inclusivity and digital transformation, the tariff adjustments have sparked a wave of criticism, with many citizens expressing concerns about affordability and accessibility.
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